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CX Trends Report 2025
Discover how to get ahead of your peers with human-centric AI We all know AI is playing a bigger role in CX, but not everybody knows how to leverage these revolutionary tools to their organization’s advantage. This is contributing to a CX ... Read more
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5 essentials for building resilience across technology and operations
A recent survey of banking leaders reveals that over 70% of bank CEOs see tech vulnerabilities as their greatest challenge, with regulatory pressure adding urgency to the issue. The financial impact is clear, yet many banks are struggling to ... Read more
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AP Automation for Dummies
Struggling to manage a time-consuming accounts payable workflow? You’re not alone—according to the Institute of Finance and Management, 63% of controllers need to automate their AP processes. Check out our guide, Accounts Payable Automation for ... Read more
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Think Big: Cultivating growth and enhanced productivity amid economic uncertainty
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today’s era of AI and people-powered innovation. And find out how you can attract people with the right ... Read more
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Enhance employee satisfaction with AI and skills intelligence
76% of employees are more likely to stay with a company if offered continuous learning opportunities. So how do you give employees the personalized career development tools they need? Start by empowering them with AI. Read this ebook to discover ... Read more
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Put AI to work to deliver exceptional employee experiences
Organizations are reshaping business operations and unlocking workforce performance with GenAI. In fact, 90% of business leaders believe that these productivity gains could even reduce employee stress and burnout. Read this guide to discover how ... Read more
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Reinvent the employee experience at every moment with Now Assist
Business leaders agree that AI will increase workforce productivity and efficiency. But how? Read this guide to put AI to work for HR to transform the employee experience. Discover why 73% of business leaders believe GenAI will increase ... Read more
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Transform Customer Service Experiences with Now Assist
This guide discusses how GenAI-powered Now Assist can streamline customer and field service management as well as related app development to deliver greater productivity for staff as well as better experiences for customers. It also explains why ... Read more
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Transform Customer Service Experiences with Now Assist. (formerly GenAI Guides)
This guide discusses how GenAI-powered Now Assist can streamline customer and field service management as well as related app development to deliver greater productivity for staff as well as better experiences for customers. It also explains why ... Read more
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The state of AI-powered business transformation in banking
ServiceNow and ThoughtLab surveyed 1,125 executives from around the world to find out how much progress banks are making driving AI-powered business transformation. This survey reveals what the most successful banks, known as “Pacesetters,” are ... Read more
