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Modernize IT services and Operations with AI
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service, and automate IT issue resolution on a ... Read more
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Deliver Great Talent Development Experiences to Fuel Business Growth
How can you boost employee retention and drive business growth? By using a single talent development hub. Read this ebook to discover how you can make better informed talent decisions, reduce attrition, and increase employee satisfaction, using ... Read more
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HR Leadership For New Business Era: The Changing Role Of HR Leaders In Driving Business Transformation
AI is reshaping the foundation of business strategy. In fact, 65% of HR leaders across industries believe that AI will radically change how work gets done. Read this EX Trends Report to explore how 45% of HR leaders are getting more involved in ... Read more
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Think Big: Cultivating Growth And Enhanced Productivity Among Economic Uncertainty
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today’s era of AI and people-powered innovation. And find out how you can attract people with the right ... Read more
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ServiceNow Field Service Management use cases
This use case guide shows how ServiceNow® Field Service Management combines digital workflows, automation, and mobile apps with scheduling tools, asset management, knowledge articles to give field service teams the information they need to ... Read more
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3 Ways To Automate And Optimize Field Service Management
How can you empower your field teams to give customers seamless experiences, while reducing costs? Get this guide to learn how you can help them address customer needs efficiently, transparently, and proactively by optimizing your field service ... Read more
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Unlock Omnichannel Growth: Download the Exclusive Study Now
Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of ... Read more
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How Top IT and Marketing Teams Can Move from Customer Experience to Experience Innovation
Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common ... Read more
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Economist Impact and SAP reveal the Link Between Business Growth and Customer Service
Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources ... Read more
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Economist Impact and SAP Reveal The Link Between Commerce Growth and Technology
Business leaders know there’s an imperative to get their technology stacks in order. But as new technologies emerge and data landscapes become more complex, the reasons for digital transformation become less clear. A new report from Economist ... Read more
