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Integrating Unified Communications and Contact Center
One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and ... Read more
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How to Improve Your Customer Experience by Elevating Your Employee Experience
Happy employees, happy customers In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the ... Read more
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The Key to Building a Customer-Centric Culture: Combining Your Unified Communications and Contact Center Solutions
Why should you care about building a customer-centric team? In simple terms, being customer-centric is all about providing an unforgettable customer experience. This means speedy customer service, friendly employees, and regular engagement with ... Read more
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The Ultimate Guide To Using ChatGPT For Finance
Can ChatGPT and generative AI be used for finance? The answer is yes. ChatGPT and other similarly powerful AI models can understand complex queries and data sets and analyze large amounts of information. Businesses can use them to create ... Read more
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The Five Trends Revolutionising Customer Service Today And Tomorrow
Customer service is an ongoing opportunity to win lifetime customer loyalty that strengthens your business. But the converse is also true: poor service interactions push consumers directly into a relationship with your competitors. It’s time to ... Read more
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How To Increase Service Efficiency With Artificial Intelligence
Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer ... Read more
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Top B2B Commerce Insights: A Guide For Tech Leaders And Innovators
In the face of supply chain disruptions, changing employee demands, rapid technological advancements, and heightened customer expectations, B2B commerce companies are challenged to not just survive, but thrive. This e-book sheds light on top ... Read more
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Deliver On Your Brand Promise With Intelligent Customer Service
Explore how the SAP Service Cloud solution can help you create connected, insightful and adaptive service processes that increase customer loyalty and maximize customer lifetime value.... Read more
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How To Create A Culture Of Cash Flow Excellence
Uncertainty Is the Only Certainty From changing markets to bank failures, mass adoptions of new technologies, international wars, a pandemic, inflation, rising interest rates, and an ongoing potential recession, it would seem that the new ... Read more
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Strengthening The Resilience Of The Finance Function – Lessons From Executives
“Uncertainty is the only certainty there is, and knowing how to live with insecurity is the only security.” – John Allen Paulos, Mathematician It’s no secret that economic uncertainty preoccupies companies worldwide. Businesses are asking: Will ... Read more
